Processing: Orders are processed within 24-48 hours from the date of purchase. Processing means receiving your information and preparing your order.
Shipping: Orders are shipped from our facility within 1-2 business days from the date of purchase. Once your package has been shipped, you will receive an email containing tracking information. Please note that some carriers may not have tracking information available for up to 24 hours after the package has been shipped.
- We do not ship on major holidays or weekends (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day
LOST or DAMAGED PACKAGES:
We are responsible for the following:
- Lost packages during transit (With correct and completed shipping addresses)
- Spilled packages (Please keep all packing material and notify us within 1 business day of receiving package)
- Reshipping fees for returned packages (With correct and completed addresses)
We are NOT responsible for the following:
- Lost packages (With incorrect and incomplete shipping addresses). Please contact the shipping carrier listed in your tracking information for assistance.
- Packages that have been verified as delivered by the shipping carrier listed in your tracking information. Please contact the shipping carrier for further assistance.
- Reshipment fees for returned packages (With incorrect or incomplete shipping addresses)